Email & Guest Communication
Check-in instructions and messages before and after the stay, in emails that reach the inbox and bring guests back.
What we do
Pre-arrival sequence
A confirmation plus 2 emails with local tips, the check-in code and contacts, so you get fewer questions on arrival day.
Post-stay
A review request, a discount on the next booking and an invitation to share on social media, so guests come back.
Monthly newsletter
News about the property and the region, so guests remember you when they plan their next trip.
GDPR compliant
Double opt-in and a clear unsubscribe link.
What you get
- Brevo or Mailchimp setup
- Templates in your brand's style
- 3 to 5 automations set up (welcome, pre-arrival, post-stay)
- Monthly newsletter (on request)
- Monthly report
Frequently asked questions
Which platform do you recommend?
Brevo suits most rentals: it's free up to 300 emails a day, GDPR compliant and easy to manage.
Where do I store guest emails?
In your own account on the email platform. We import the addresses you already have, if they were collected in line with GDPR.
Is it worth it if all my bookings come from Booking.com?
Yes. Booking.com doesn't share the guest's real email, but you can ask for it at check-in. That's perfectly legal, and it's how you build repeat stays.
Related services
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